Orders:
How do I place an order?
Ordering is easy! Browse our product selection, add items to your cart, and proceed to checkout to complete your purchase.
Can I modify or cancel my order after it's placed?
Orders can only be modified or canceled within a limited timeframe. Contact our support team as soon as possible to check if changes can be made.
Do you offer international shipping?
Currently, we ship only within Bangladesh. Stay tuned for updates on future shipping options.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with photos of the issue, and we’ll make it right.
Shipping & Returns:
How long does shipping take?
Orders are typically processed within 1-2 business days and shipped out shortly after. Delivery times vary by location.
What is your return policy?
We accept returns on unopened and unused products within 14 days of purchase. Contact our team to initiate a return.
Are returns free?
Return shipping fees may apply unless the item was received damaged or incorrect.
How do I initiate a return?
Reach out to our support team with your order details, and we’ll guide you through the return process.
Can I exchange a product?
We currently do not offer direct exchanges. You can return the item and place a new order for your desired product.
Payment:
What payment methods do you accept?
We accept all major debit cards and online payment options.
Is my payment information secure?
Yes, we use encrypted systems to ensure your payment information is safe and secure.
Will I receive an invoice for my order?
Yes, an invoice will be emailed to you after your purchase.